Refund policy

Returns & Refunds

Bucky’s Emporium accepts return requests within 30 days of delivery.

To be eligible for a return, the item must be returned in the same condition in which it was received and, when possible, in its original packaging. Items that have been painted, sanded, cut, glued, assembled, primed, modified, or otherwise altered after delivery cannot be returned.

To request a return, contact support@buckysemporium.com before sending anything back. Please include your order number and a brief explanation of the reason for the return. Returns sent without first contacting us may not be accepted.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If your item arrives damaged, has a manufacturing issue, or you received the wrong item, contact support@buckysemporium.com as soon as possible. Please include your order number and photos showing the issue so I can review what happened and work with you on a solution.

Non-returnable items

Digital products, downloadable files, and gift cards are not eligible for return or refund.

Custom-made, personalized, or specially sized items may also be non-returnable when they were produced specifically to a customer’s requested specifications.

Refunds

Once a return has been received and inspected, you will be notified whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times after a refund is issued are determined by your bank, credit card provider, or payment service and may take several business days to appear.

Customer pays return shipping for ordinary returns. Bucky’s Emporium ONLY covers it when the item arrived damaged, defective, or incorrect.