Shipping policy

Processing Times

Many of Bucky’s Emporium products are made to order. Processing times may vary depending on the item, print size, current order volume, material availability, and production requirements.

The estimated processing time for a standard product will be shown on the applicable product page when available.

Custom 3D printing projects are reviewed and quoted individually. Production begins only after the project has been approved and payment has been completed. Any estimated production timeline provided with a custom quote is an estimate and may vary depending on the complexity of the project.

Processing time is separate from shipping transit time.

Shipping Rates

Shipping charges are calculated based on the order, package size, weight, destination, and available shipping service.

Applicable shipping costs will be shown before payment is completed.

Tracking

When tracking is available, tracking information will be provided after the order has been shipped.

Please allow time for the shipping carrier to update tracking information after the package has been accepted.

Shipping Delays

Once an order has been transferred to the shipping carrier, transit times are outside the direct control of Bucky’s Emporium.

Carrier delays caused by weather, transportation disruptions, holidays, high shipping volumes, or other circumstances may affect the estimated delivery date.

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address, contact Bucky’s Emporium as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order has entered the shipping process.

Additional shipping charges caused by an incorrect or incomplete address may be the responsibility of the customer.

Lost Packages

If tracking indicates that a package has not been delivered within a reasonable period of time, please contact Bucky’s Emporium so the shipment can be reviewed.

When appropriate, we may assist with contacting the shipping carrier or submitting a carrier claim.

If tracking shows a package as delivered but it cannot be located, customers should first check the delivery location, household members, neighbors, and the shipping carrier before contacting Bucky’s Emporium.

Damaged Shipments

If your order arrives damaged, please contact Bucky’s Emporium as soon as possible after delivery.

Photos of the shipping box, packaging materials, shipping label, and damaged item may be required so that we can evaluate the issue and, when applicable, submit a claim with the shipping carrier.

Please retain the original packaging until the issue has been resolved.

International Shipping

Where international shipping is offered, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Bucky’s Emporium is not responsible for delays caused by customs processing.

Customers are responsible for confirming that the products they purchase may legally be imported into their destination country.

Custom 3D Printing Orders

Shipping arrangements for custom 3D printing projects may vary depending on the size, weight, quantity, material, and destination of the finished parts.

Any applicable shipping charges will be included in or communicated as part of the custom project quote before payment.